FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Following these guidelines helps ensure safety as well as competitive pricing.
What if I am a first time customer?
- Please know the size (275, 330, 500, etc. gallons) and shape (vertical or horizontal) of your tank when calling for delivery.
- We will need to do an initial inspection on your tank.
- Please call 845-787-3984 to set up an account and provide details.
How soon should I expect my delivery?
- In order to keep our prices as low as possible for our customers, next day delivery is NOT a guarantee.
- If you are under 1/8 tank or empty, we will get out to you as soon as we can.
- We ask that our customers call when their tank gauge reading is just below ½. To keep our prices competitively low, we will deliver to areas closest to each other in groups. We make every attempt to service all of our customers within a few days.
What is the minimum amount I can order?
- The minimum delivery is 150 gallons.
- If the delivery is less than 150 gallons, you will be charged the current 150 gallon price.
Will you deliver in bad weather?
- As long as our drivers can navigate the weather, deliveries will be made.
- Driveways must be plowed, shoveled, cleared, etc. PRIOR to arrival for the safety of the delivery drivers and your property.
- Place a bucket over the fill pipe to make it easier to locate. This will also help prevent the pipe and surrounding area from snow and ice coverage.
- Be mindful to also keep exhaust vents clear of all obstructions, piled snow and ice.
- If the driver cannot access the driveway and/or fill, there will be a 50.00 fee charged to compensate for the trip.
Thank you!
Thank you for choosing United Petroleum. Our top priority is keeping you warm at the most affordable rates possible.